Zesa: Redefining Online Dating with Innovation

Frequently Asked Questions (FAQs)

Here’s everything you need to know about Zesa and how it works.

What is Zesa?
Zesa is an innovative online social connect app designed to help you find meaningful connections. It features a unique point-based wallet system for message sending, encouraging more thoughtful and engaging conversations.
How does Zesa work?
Zesa allows you to create a profile, browse matches, and send messages using points from your wallet. The app also includes advanced matching algorithms, a UPI-based payment system, and features to make online social connect safe and fun.
Is Zesa free to use?
Zesa offers free features like profile creation and browsing matches. To send messages, you need points, which can be purchased via UPI or earned through app rewards.
Who can join Zesa?
Anyone aged 18 or older looking for meaningful connections can join Zesa.

What is the point-based wallet system?
The point-based wallet system lets you send messages by deducting points from your wallet. This ensures every interaction is intentional and meaningful.
How do I earn points?
You can earn points through:
- Completing your profile.
- Referring friends to the app.
- Participating in special promotions or rewards programs.
Can I transfer points to other users?
No, points are non-transferable and can only be used by the account that earned or purchased them.

How do I purchase points?
You can purchase points using UPI or other secure payment methods available in the app.
Is my payment information secure?
Yes, all payments are processed through secure and trusted payment gateways with encryption to protect your information.
Can I get a refund for unused points?
No, all point purchases are final and non-refundable. Refunds are only issued in specific cases like technical errors or unauthorized transactions.

How does the matchmaking algorithm work?
Our algorithm uses your preferences, location, and activity on the app to suggest compatible matches.
Can I block or report users?
Yes, you can block or report users who violate Zesa’s community guidelines or behave inappropriately.
Does Zesa have a video chat feature?
Currently, Zesa does not offer video chatting, but this feature may be added in future updates.
Can I hide my profile?
Yes, you can choose to hide your profile from public view through the app settings.

How do I create an account?
Download the Zesa app, sign up using your email or phone number, and complete your profile to get started.
Can I delete my account?
Yes, you can delete your account at any time by accessing the app settings.
Is my data safe with Zesa?
Absolutely! Zesa uses advanced encryption and security measures to protect your data and privacy.

How does Zesa ensure user safety?
Zesa employs a combination of:
- Profile verification.
- Reporting and blocking features.
- Secure communication channels.
Are my conversations private?
Yes, all messages are encrypted, ensuring your conversations remain confidential.

I didn’t receive points after purchasing. What should I do?
If points are not credited after purchase, contact our support team with your transaction details at [email protected].
The app isn’t working properly. What should I do?
Try the following steps:
- Ensure you have the latest version of the app.
- Check your internet connection.
- Restart the app.

If the issue persists, contact our support team.