At Zesa, we strive to ensure your satisfaction with our services. However, we have a strict refund policy as outlined below:

1. Point Purchases

• All point purchases are final and non-refundable once processed.
• Users are encouraged to review their purchases carefully before completing the transaction.

2. Exceptions

Refunds may be issued under the following circumstances:

• Technical Errors: If a payment is deducted but points are not credited to your wallet.
• Unauthorized Transactions: If there is evidence of a fraudulent or unauthorized charge.

To request a refund in these cases, please contact our support team within 7 days of the transaction.

3. Subscription Refunds

• Subscriptions are non-refundable once activated.
• Users may cancel future subscriptions via the app, but no refunds will be issued for the current billing period.

4. How to Request a Refund

To request a refund, provide the following details:

• Your registered email address or phone number.
• Proof of payment (transaction ID or receipt).
• Description of the issue.

? Email: [email protected]


? Phone: +91-911-696-8186

Refund requests are reviewed within 5-7 business days, and eligible refunds are processed within 10 business days.

5. Non-Refundable Scenarios

Refunds will not be issued for:

• Used or expired points.
• Dissatisfaction with matchmaking results or interactions.
• Violations of Zesa’s Terms and Conditions.

6. Contact Us

If you have concerns regarding our refund policy, feel free to contact our support team:

• ? Email: [email protected]

• ? Phone: +91-911-696-8186

We value your trust and aim to make your experience on Zesa seamless and enjoyable. Thank you for choosing us!